**Managing Difficult Conversations Training - Brisbane**
**Managing Difficult Conversations Training - Brisbane**
Ever feel your stomach drop when you need to address that team member who's been missing deadlines? Or maybe you've been putting off that conversation with your boss about your workload because you just don't know how to bring it up without sounding like you're complaining? You're not alone. Most of us would rather reorganise our entire sock drawer than have a tough conversation at work.
Here's the thing - avoiding these conversations doesn't make them go away. That underperforming colleague? They're still affecting everyone else's morale. That unrealistic deadline? It's still going to bite you later. And that passive-aggressive email chain that's been going on for three weeks? Yeah, that could've been sorted with one honest conversation.
This isn't about becoming some corporate conversation ninja or memorising scripts that make you sound like a robot. It's about having real tools for real situations. Like when Sarah from accounts gets defensive every time you ask about the budget reports, or when your direct report keeps saying "yes" to everything but nothing actually gets done. We'll work through scenarios you'll actually recognise from your own workplace.
You'll learn how to prepare for these conversations without spending three days psyching yourself up, how to stay calm when someone gets emotional (spoiler: it's not about keeping a poker face), and most importantly, how to have these discussions in a way that actually solves problems instead of creating new ones. We'll also cover what to do when things go sideways - because sometimes they do, and that's okay.
**What You'll Learn**
How to prepare for challenging discussions without overthinking every possible response
Techniques for staying composed when emotions run high - yours and theirs
Ways to address problems directly while maintaining working relationships
How to listen actively (it's different from just waiting for your turn to talk)
Strategies for dealing with defensive responses and turning them into productive dialogue
When to involve HR or your manager, and when to handle things yourself
Practical scripts and phrases that actually work in real workplace situations
**The Bottom Line**
After this training, you won't dread these conversations anymore. You'll have a toolkit of approaches that work, whether you're dealing with a peer who throws you under the bus in meetings, a team member who's checked out, or a boss who keeps moving the goalposts. Most participants tell us they wish they'd had these skills years ago - not just for work, but for life in general. The confidence you'll gain from knowing how to handle difficult conversations will change how you show up at work every day.