**Managing Difficult Conversations Training - Brisbane**
Difficult, Hard, Heated and Tough Conversations
One-Day Intensive Program - Brisbane
Course Overview
Over my 23 years of consulting in Australia, I have seen capable professionals trip up, not due to a want of technical capability but an inability to navigate the human side of business. Last month I met with Jennifer, a smart project manager from a Gold Coast firm, who admitted that dodging one really important conversation with her team lead had condemned her business to a three-month, $200,000 setback.
It's a power-packed course to fix the elephant in every Australian workplace– those conversations we need to have but just don't ever seem to get to. Whether you are in Melbourne in the finance district or in Perth in the mining sector, the capability to have challenging conversations is what distinguishes the good professional from the great leader.
Based on the real 'war stories' of Queensland businesses," this program will revolutionise your approach to difficult workplace conversations. When you do them well, you’ll find that these conversations are powerful vehicles for trust, performance, and relationships.
Curriculum-Based Learning Outcomes
At the conclusion of this program, the students should be able to:
Strategic Communication Framework
Diagnose the reasons for breakdowns in professional communication and take steps to minimize them
Building discussion structures which aims solutions not accusations
Use active listening techniques to defuse tension and to create understanding
Practical Application Skills
Turn defensive responses into opportunities for problem-solving together
Seperate issues that are critical vs ones that need mgnt attention themselves.
Put into place accountability systems that guarantee sustainable, positive change
Adjust your communication strategy for different personality types and cultural preferences
Professional Relationship Management
Resolve performance and behavioural issues while still maintaining working relationships
Establish safe places for candid and productive conversation on sensitive issues
Implement constant feedback loops to prevent the small becoming the large.
Strengthen your own personal ability to cope with emotionally difficult work encounters
What You Will Learn
Foundation Preparation Method You will learn a proven three step technique for consistent preparation that resets your mindset and redirects your focus so that you actually follow through that finds solutions instead of wallowing in the worst case.
Cultural Communication Patterns Learn how to chart your path across Australian workplace communication styles using the kind of language that is forthright but respectful – and at the same time stays professional but being genuinely human.
Emotional Intelligence in PracticeLearn how to handle your own emotions when dealing with challenging conversations, and those of others who may be more emotional than normal.
Application in Work Practice Practice working with real-life workplace situations such as dealing with poor performance, managing workloads, managing through personality differences, and managing with behaviour issues in a safe role play environment with real-time feedback.
Advanced Navigation This is the ability to know how to read body language, when to stop talking, and how to decipher or react to manipulation, aggression, or withdrawal during negotiations.
Implementation Systems Develop and maintain strong documentation, accountability, and follow-up processes which guarantee dialogue becomes purposeful action that sticks.
Course Structure
Session AM (9:00 - 12:30)
1.3 How you communicate This section discusses how you typically communicate and what your buttons are.
Psychology Behind Workplace Conflict and Avoidance of Communication
A Model of Construction of an Algorithm 1.
Real Examples Workplace Brisbane With Case Study Interactive Not.
Session 2 (1:30 PM - 5:00 PM)
Role-play scenarios for business sector, learner type, and background 1.
Advanced techniques when dealing with difficult personalities and behaviours
Professional Documentation and Accountability Systems
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Summary
Picture an office in which every employee can tackle problems head-on in a forthright and courteous manner. Imagine the kind of creative energy your company could command when freed from the shackles of interpersonal drama and unleashed on breakthrough results.
This training turns scary conversations from everyone’s worst chore into an opportunity for good. The feedback from participant is always increased confidence for managing situations (including reduced stress at work), tangible improvements in team performance and dynamics, reported within a few weeks of completing the program.
The transferable skills are immense and not limited to career! Some of the tools provided complement not only parenting but friendships and partnerships. As you master tough conversations, you are positioned to be the leader that others look to for advice and direction.
There is a measurable return on investment: less workplace friction, better performance management, and stronger relationships with the stakeholders. Best of all, you'll have the confidence to deal with these problems while they are still small, and before they snowball out of control and destroy your project or team.
Be part of it at INFLUENCE - in Brisbane this October.Read more§INFLUENCE is an event that harnesses the power of the spoken word to inform, influence and inspire.The best professionals have a mastery over the spoken word.